Pay only for the contacts you talk to
Enjoy a free 7-day trial
💳 No credit card needed.
Big wins for small teams: one shared inbox for every channel, handled by your own agents. No AI Agents or Workflows — add those with Growth.
Book a DemoFor growth-oriented teams: Track marketing campaign engagement and maximize conversions with automation and AI.
Book a DemoFor tech-savvy teams: Scale with advanced integrations, multiple workspaces and enhanced security.
Talk to SalesTailored solutions for large teams: Double down on what works with unlimited users, more workspaces and higher API rate limits.
Talk to Sales| Compare plans | Starter | Growth | Advanced | Enterprise |
|---|---|---|---|---|
| Usage | ||||
| Users | 5 Add'l at $15/mo | 10 Add'l at $25/mo | 10 Add'l at $30/mo | ∞ Unlimited |
| Monthly Active Contacts | Starts with 1,000 | Starts with 1,000 | Starts with 1,000 | Custom |
| Channels | ||||
| Chat & Email | ✓ | ✓ | ✓ | ✓ |
| + more (WhatsApp, Messenger, Instagram) | ✓ | ✓ | ✓ | ✓ |
| Calls | ✓ | ✓ | ✓ | ✓ |
| AI & Automation | ||||
| AI Agents | — | ✓ | ✓ | ✓ |
| Workflows | — | ✓ | ✓ | ✓ |
| AI Agents: Voice Calls | — | — | — | ✓ |
| AI Call Recording, Summary & Transcript | — | — | — | ✓ |
| AI Prompts, AI Assist, AI Chat Summary | ✓ | ✓ | ✓ | ✓ |
| Inbox & Contacts | ||||
| Custom Inboxes | ✓ | ✓ | ✓ | ✓ |
| Contact & Call activities | ✓ | ✓ | ✓ | ✓ |
| Lifecycle & Smart Management | ✓ | ✓ | ✓ | ✓ |
| Mobile App coming soon | ✓ | ✓ | ✓ | ✓ |
| E-commerce AI Features | ||||
| Support ticket creation & routing | — | ✓ | ✓ | ✓ |
| Order tracking & status updates | — | ✓ | ✓ | ✓ |
| Returns & exchanges management | — | ✓ | ✓ | ✓ |
| Instagram comment automation | — | ✓ | ✓ | ✓ |
| Facebook/Page comment automation | — | ✓ | ✓ | ✓ |
| AI sales assistant (creates Shopify orders) | — | — | ✓ | ✓ |
| Product discovery & recommendations | — | ✓ | ✓ | ✓ |
| Image-based product search | — | — | ✓ | ✓ |
| Ticketing | ||||
| Built-in ticketing inbox | ✓ | ✓ | ✓ | ✓ |
| Assignment, statuses & priorities | ✓ | ✓ | ✓ | ✓ |
| Tags, notes & internal collaboration | ✓ | ✓ | ✓ | ✓ |
| SLA tracking & resolution history | ✓ | ✓ | ✓ | ✓ |
| Reports & Insights | ||||
| Real-time dashboard | ✓ | ✓ | ✓ | ✓ |
| Basic reports | ✓ | ✓ | ✓ | ✓ |
| Advanced reports | — | ✓ | ✓ | ✓ |
| Custom reports | — | — | — | ✓ |
Frequently Asked Questions
Everything you need to know about our pricing
Are WhatsApp fees included in the RetailAI subscription?
WhatsApp fees are not included in any RetailAI subscription. Meta charges these fees based on your usage. You can manage your WhatsApp credits through our platform for WhatsApp calls or messages.
What is a Monthly Active Contact?
Monthly Active Contacts are the unique contacts that your business engages with during a billing period. You only pay for the contacts you actually talk to, making our pricing fair and transparent.
What if I reach my Monthly Active Contact limit?
We'll notify you when you're approaching your Monthly Active Contact limit. You can upgrade your plan or purchase additional capacity as needed to continue engaging with your customers.
What is the difference between Starter and Growth?
Starter gives your team the full omnichannel inbox, contact management and AI Assist for drafting replies - every conversation is still handled by a human. Growth adds the AI Agents, Workflows and e-commerce AI tools that answer, track orders and handle returns on their own. Both plans are priced on the same Monthly Active Contact tiers, so you can move up without changing how you count contacts.
How much do AI Agents cost on RetailAI?
AI Agent costs are included in your subscription plan based on your selected tier. Contact our sales team for detailed pricing information specific to your usage needs.
How does the free trial work?
Our 7-day free trial provides immediate access to all features of the Growth plan for up to 1,000 Monthly Active Contacts. No credit card required to get started.
What payment forms do you accept?
We accept most major credit cards including Visa, Mastercard, American Express and Discover. We also offer alternative payment methods, such as bank transfer for high volume customers. Talk to sales to learn more.
Can I upgrade or cancel my plan at any time?
Yes, you can cancel or upgrade your subscription at any time. To cancel, go to the Billing section of the Platform. You will continue to receive the features and limits of your plan until the end of your billing cycle.
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